We are committed to protecting your privacy according to Articles 27 and 28 of the General Law for the Protection of Personal Data in Possession of Obligated Parties (la Ley General de Protección de Datos Personales en Posesión de Sujetos Obligados or LGPDPPSO). Hereby we inform you of the terms and conditions of the Privacy Notice of WHALE TALES HOSTEL S.A.S. with address at: Calle Paseo Barlovento M35 L6 #386, col. Rosarito, San José del Cabo, 23407, Baja California Sur, México, commercially known as Whale Tales hostel. 

Whale Tales hostel is located in Mexico and all matters related to Personal Data are governed by the laws of Mexico. At the time of providing your Personal Data to Whale Tales hostel, you grant your consent and authorize the use and transfer of your Personal Data, in accordance with the provisions set by this Privacy Notice as well as in accordance with current applicable legislation. This Privacy Notice complies with the requirements established by the Law.

By reading this Privacy Notice, you’ll know how we collect, use, share and protect your personal information when you visit our hostel, our website, contact us or use one of our services. 

We collect your personal information in different types of ways, including when you:

• Make a reservation via our website or at the hostel.
• Contact us via email, phone, message or any other way
• Use our website to browse or interact with our content
• Interact with us through our social media platforms

The personal information we collect may include, but is not limited to:

• Name, email address, phone number and home address
• Payment information, which is processed securely by third party providers, for the purpose of charging the lodging service and other services provided by Whale Tales hostel
• Details of your booking and stay
• Information you provide in comments, surveys or reviews

The personal information we collect is only for the following purposes:

• Identification purposes
• To process and manage your reservations and/or bookings
• To communicate with you about your booking and our services
• To send you marketing communications, only if you have given your consent
• To improve our website and services based on feedback and usage patterns and evaluate the quality of our services
• To comply with legal and regulatory obligations
• To provide the services and products you require, this in a timely and correct manner; services such as reservations, tours, rentals, transportation, etc.

Any person entering the facilities of Whale Tales hostel may be recorded or photographed by closed circuit security cameras. The images captured by the cameras of the CCTV system located in Whale Tales hostel will be used for surveillance and security purposes of the owners of the hostel, of the hostel's guests and its facilities, as well as monitoring and verifying and minimizing in real time any hazardous conditions.

We do not sell or rent your personal information. However, we may share it with:

• Third-party service providers who assist us with payment processing, marketing or website maintenance
• Government authorities if required by law or for regulatory compliance
• Business partners for special offers or joint promotions, only with your consent
• Data security and storage

We take data security seriously and implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

According to Mexican Law, you have certain rights, known as ARCO-rights, with respect to your Personal Data, which are:

• Access: The right to know which of you Personal Data is stored by us, what we use it for, the terms of its use and/or request a copy of your Personal Data
• RectificationThe right to correct outdated or incorrect Personal Data when applicable
• CancellationThe right to request deletion or restriction of your Personal Data
• OppositionThe right to oppose the use of your Personal Data for specific purposes; including the right to withdraw consent to receive marketing communications

To exercise any of these rights, please contact us at hola@whaletaleshostel.com including the following information:

• Your name and address or any other means of contact
• Documents that certify your identity, and where appropriate, the personality and identity of your representative
• The clear and precise description of the Personal Data with respect to which you seek to exercise any of the ARCO rights, unless it is the right of access
• Your request and the description of the ARCO right you intend to exercise
• Any other element or document that helps trace your Personal Data, if applicable

In case of requesting to exercise the rectification, you must also indicate the modifications to be made and provide the necessary official documentation to support your request. To exercise the right of cancellation, you must express the causes that motivate the elimination. To exercise the right of opposition you must state the reasons that justify the end of use of Personal Data and the damage or harm caused, or, if the opposition is partial, it must indicate the specific purposes you do not agree with, provided it is not a mandatory requirement.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about website usage. You can manage your cookie preferences through your browser settings, but please note that some features may not function properly if cookies are disabled.

We update this Privacy Notice from time to time. Any changes will be posted on this page and you will be notified directly or through a notice on our website if the changes are significant. Please check this page periodically to stay informed about our privacy practices.

If you have any questions or concerns about this Privacy Notice or our data practices, please contact us at:

• Whale Tales Hostel Calle Paseo de Barlovento M35 L6 #386, col. Rosarito, San José del Cabo, 23407, Baja California Sur, Mexico
• hola@whaletaleshostel.com
• WhatsApp +52 624 21 38 642

We know you’re trusting us with your personal information. We understand this is a big responsibility and work hard to protect your information, which is why we would love to thank you for your trust in Whale Tales hostel.