{"id":864,"date":"2025-04-15T03:02:00","date_gmt":"2025-04-15T01:02:00","guid":{"rendered":"https:\/\/whaletaleshostel.com\/?page_id=864"},"modified":"2026-02-06T12:18:29","modified_gmt":"2026-02-06T19:18:29","slug":"terminos-y-condiciones","status":"publish","type":"page","link":"https:\/\/whaletaleshostel.com\/en\/terminos-y-condiciones\/","title":{"rendered":"terms and conditions"},"content":{"rendered":"<div class=\"wp-block-uagb-container uagb-block-21fcfc16 alignfull uagb-is-root-container\"><\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-layout-flex uagb-block-395f69b9 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-container uagb-block-80270092\">\n<div class=\"wp-block-uagb-advanced-heading uagb-block-5d255cf4\"><h3 class=\"uagb-heading-text\">Terms and conditions<\/h3><\/div>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-40f3dab5\"><p class=\"uagb-heading-text\">where we reach a good agreement<\/p><\/div>\n\n\n\n<p class=\"has-ast-global-color-5-background-color has-background\"><em><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-ast-global-color-1-color\"><strong>When making a reservation, you agree to comply with all Terms and Conditions.&nbsp;<\/strong><\/mark><\/em><\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-edfb75d4ebd4ab49bc468137681e7b8f\">These Terms and Conditions set out the basis on which Whale Tales Hostel will provide accommodation, as well as other products and services at the Hostel to its Guests. These regulations have been authorized by the Secretaria de Turismo in exercise of the powers conferred by Articles 57 of the Federal Tourism Law and Article 6 of NOM_010_TUR_2001 and NOM-07 TUR-2002. By making a Booking at Whale Tales Hostel, the Guest agrees to observe and comply with these Terms &amp; Conditions.&nbsp;<\/p>\n\n\n\n<p>Expressions have the following meanings:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><em><strong>\"Guest\"<\/strong> <\/em>means the Customer and\/or any other people included in a Booking;<\/li>\n\n\n\n<li><em><strong>\"Hostel\"<\/strong><\/em> means Whale Tales Hostel, with the address at Calle Paseo Barlovento M35 L6 #386, Rosarito, San Jos\u00e9 del Cabo 23407, Baja California Sur;<\/li>\n\n\n\n<li><strong><em>\"No-Show\"<\/em> <\/strong>means a guest not arriving at the Hostel on the date of arrival of their Reservation without prior notice;<\/li>\n\n\n\n<li><em><strong>\"Reservation\"<\/strong><\/em> or <em><strong>\"Booking\"<\/strong><\/em> are both used as \u2018confirming or paying for a service in advance\u2019, the service in this case being accommodation and\/or use of facilities in Whale Tales Hostel;&nbsp;<\/li>\n\n\n\n<li><strong><em>\"Accommodation Agreement\"<\/em><\/strong> or <strong><em>\"Contract\"<\/em><\/strong> are used when the Guest has made a Reservation and accepted the terms and conditions of the Hostel, therefore entering into a formal and legally binding agreement with the Hostel<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-aa826c6e\"><h3 class=\"uagb-heading-text\">GENERAL CONDITIONS<\/h3><\/div>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-6d565a27736f6d0d58de583aea2ff2f1\">Once the Guest has made a booking and accepted the terms and conditions under which the Hostel will provide the services offered to the Guest, the Guest will be subject to the provisions of these regulations, considering it as a contract and will be obliged to comply with all its points.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-04aaf7aaaf7814a94caaff4624c47d29\">The following regulations will be in force for the duration of the stay or during the provision of services provided by the Hostel to the Guest, this until the debt or expense derived from the provision of services to the Guest is settled.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-3d46360570858b6bed80ebd640efa62e\">The Hostel does not reserve the provision of its services to any person for reasons of race, religion, sexual orientation, physical or socioeconomic condition, or for any other reason.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-733b602ae1cbaf809827b4735796af47\">The Hostel reserves the right to refuse admission to persons who threaten the safety of guests and\/or employees, and who are under the influence of alcohol or any unauthorized drug.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-4fd4aadd6e1feed242fe84d211deabdf\">The Hostel reserves the right to request the departure of any Guest who presents an aggressive, threatening or disrespectful attitude in any way, either to the Hostel staff or to its other guests, and may be reported to the competent authorities.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-0f8ef3555d1e4378ed63ebdc671958de\">The Hostel is not obliged to apply any kind of discount. Therefore, promotions or discounts offered to the Guest will be at the discretion of the Hostel.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-e805473f1369674b128cd27e79e72165\">The Hostel reserves the rights over the programming of internal activities, recreational areas and other services offered, which may be changed or modified according to the operation and needs of the Hostel, without prior notice.<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-8ec5c533\"><h3 class=\"uagb-heading-text\">bookings<\/h3><\/div>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-cf4caf67c029db6b253c5ea7f97cfaf2\">Guests may make reservations in advance through Whale Tales Hostel\u2019s website or third party booking websites on which the Hostel is advertised. By booking through the Hostel's website, at the completion of the booking process, you will be presented with an email containing a printable booking receipt, with one or more booking confirmation numbers. These numbers should be retained by you and quoted in any future communication with Whale Tales Hostel.&nbsp;<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-c52f81654160a748c618095dbf308122\">In case the Guest would like to change or cancel the reservation made via our website, the Guest is required  to contact the Hostel directly via email or phone number, providing the booking dates. Changes to reservations cannot be guaranteed and are subject to company policy and availability. If the Guest has booked via a third party booking website or an online travel agency, the only way to modify or cancel the reservation will be via direct contact with the third party booking website or online travel agency.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-673f655e1bbfac5e964f9e2fcb67d014\">Guests are required to provide identification (ID or Passport) and information including, but not limited to, their name, surname, address, phone number and email address. In case no authorised credit card can be presented, Whale Tales Hostel reserves the right to deny entrance to the hostel.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-ae68dd781d20dd153813293d75fc3a93\">Reservations are not required. However, Whale Tales Hostel can not guarantee the availability of rooms or other facilities for such bookings. Whale Tales Hostel does not accept walk-in reservations before 9 AM and after 9 PM.<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-9f64cea9\"><h6 class=\"uagb-heading-text\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-ast-global-color-5-color\">AGE RESTRICTIONS<\/mark><\/h6><\/div>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-b4787e2978d4fa0db9877fbc3e4d7723\">The Hostel accepts the stay and reservations of minors (starting from the year the minor turns 7) accompanied by a legal guardian and\/or parent; only if the legal guardian and\/or parent and the minor are accommodated in a private room. The legal guardian and\/or parent must stay in the same room as the minor.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-a33ea8c46f7a935375f1743bb31f4ce7\">If the relationship status of the adult Guest  and minor Guest is not clear, a completed parental consent form must be presented. Should there be any doubt regarding the authenticity of the parental consent form, the Hostel reserves the right to call the legal guardian and\/or parent to confirm their identity.&nbsp;<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-22cd91db514f0f93c24a081c55e52244\">The Hostel reserves the right to refuse admission of a minor in a dorm room, even if accompanied by a legal guardian and\/or parent.&nbsp;<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-5fa026c9571c9d4cc7a8d8c94c41da6b\">The Hostel reserves the right to change any reservations, without the Guest\u2019s consent, if this reservation is made for a stay of a minor Guest + legal guardian and\/or parent in a dorm room. The adaptation of the Guest\u2019s Booking is subject to availability and using the daily rate of the private room. The Hostel will contact the Guest regarding the changes to the Booking. The Hostel reserves the right to charge all remaining costs related to the change of the reservation on the Guest\u2019s card used to make the Booking; or the right to cancel the reservation, with or without refund, according to the cancellation policy of the Accommodation agreement.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-f9ef7f164e849b54abda97dc589f3cdb\">Reservations of  unaccompanied minors will be declined under any circumstances.<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-820a6ccd\"><h3 class=\"uagb-heading-text\">PAYMENTS AND FEES<\/h3><\/div>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-20bab8a260ca32f1f33c7fe655649b09\">The Hostel displays the different types of accommodation, the current lodging rates and regulations, in accordance with NOM_010_-TUR_2001, in the reception area. The amount of the lodging must be paid in full by the Guest in the local currency, in cash or with a valid debit or credit card; checks are not accepted as a form of payment.&nbsp;<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-4375e0031563639c796785f430a76eeb\">Reservations in advance, whether online or in person are only valid with the guarantee of a credit card.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-0b6d4e6bdcb68dae075edb97e0f4fab2\">The Hostel reserves the right to demand payment at the beginning of the stay or periodically, at the discretion and convenience of the Hostel. In the event that the Guest does not pay the Hostel the full amount of the accommodation, the Hostel Management will automatically terminate the accommodation contract, demanding immediate eviction from the room.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-ba3378ddf28ad2c5637842816ac4899a\">Rates and prices quoted when making reservations only apply to accommodation unless otherwise stated. Additional charges may apply including, but not limited to food, drinks and other services the Hostel might be offering.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-cec18aee245e170d1d66cf4249288152\">Any additional charges must be paid as they are incurred.<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-b6619b3c\"><h3 class=\"uagb-heading-text\">cancellation policy<\/h3><\/div>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-07c32898\"><h4 class=\"uagb-heading-text\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-ast-global-color-5-color\"><strong>You choose for a NON-REFUNDABLE BOOKING<\/strong><\/mark><\/h4><\/div>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-412e6037526b0dd5338bd6ad51291002\">When the Guest is 100% sure of their travel dates, the Guest can opt to book a non-refundable booking at a small discount. However, this rate offers no flexibility on the booking and non-refundable bookings can NOT be modified or cancelled. Full payment is required at the time of booking.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-5a4a1d58\"><h4 class=\"uagb-heading-text\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-ast-global-color-5-color\"><strong>You choose for a STANDARD FLEXIBLE BOOKING<\/strong><\/mark><\/h4><\/div>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-84ac7a76b1230bc6008b7bf4c93cf53b\">With a flexible booking, the Guest can cancel or modify the booking free of charge up to 48 hours before arrival.\u00a0<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-8612387d3d48033220c4fff85c0f506b\">Flexible rates include a deposit, which will be the cost of the first night of your booking. The deposit amount will be charged immediately to your credit card, and the remaining balance will be due upon check-in. Bookings made on this website can be canceled or modified by contacting the hostel directly, up to 48 hours before your arrival date.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-ba752e5bbe9572668284da17855fdd61\">If the Guest fails to give sufficient notice of cancellation or fails to arrive and therefore is a No-Show at the Hostel, the entire Booking will be deemed cancelled and the Guest must pay the Hostel an amount equal to the charges of the first night. The Hostel shall be entitled to collect the amount from the Guest\u2019s credit or debit card used to make the Booking without further notice to the Guest.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-2814fb88\"><h4 class=\"uagb-heading-text\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-ast-global-color-5-color\"><strong>Early check-out<\/strong><\/mark><\/h4><\/div>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-309f820d863ec1073a43f0370dfdebb0\">The Guest pays for the whole stay during the check in procedure. If the Guest decides to leave the Hostel earlier than the dates on the Booking confirmation, then the cancellation policy of the Guests\u2019 chosen booking type will apply.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-96286db0646584b93893b5f8bbb62c2e\">In case of extenuating circumstances, the Hostel\u2019s management retains the right to decide whether or not to forego the cancellation policy as a gesture of goodwill.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-ef9fa7adec185b2262c13be698003668\"><strong>Whale Tales Hostel may at any time cancel the booking if:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The payment details provided by the Guest are invalid and the Guest fails to provide alternative valid details.<\/li>\n\n\n\n<li>The information provided by the Guest in relation to the Booking is misleading or false (for example in relation to the identity of any Guest or the purpose of the stay)<\/li>\n\n\n\n<li>The Hostel reasonably believes that fulfilling the Booking might negatively affect the reputation or operation of the Hostel.<\/li>\n\n\n\n<li>In addition, Whale Tales Hostel may at any time cancel the Booking if the Hostel or the room(s)\/bed(s) booked become unavailable due to circumstances outside the Hostel\u2019s control (including without limitation: extreme adverse weather, industrial action, epidemic or pandemic, any law or any action taken by a government or public authority, natural disaster), in which case the Hostel will (at its election) either offer the Guest a refund or the option to rebook for a different date(s) (subject to availability) at no additional charge.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-eaf3d98d\"><h3 class=\"uagb-heading-text\">ADDITIONAL CHARGES<\/h3><\/div>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-ebdb55d557051ca9d27012e7e12f83f8\">Guests are expected to treat Hostel\u2019s property with care and avoid any excessive littering. The Hostel is entitled to charge the costs of repair in full of any excessive dirt and damages \u2013 also when discovered after the Guest's departure.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-ef68b5171de5011655ecb70efbcafa49\">Any additional cleaning required for rooms, corridors, and shared facilities due to disorderly conduct such as diarrhea, vomit and other body fluids being in places where they don\u2019t belong will be charged accordingly. A fixed 4000 MXN  applies for all cases.<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-f53fbe15\"><h3 class=\"uagb-heading-text\">identification<\/h3><\/div>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-a0797a74edc38b4727dc07648c39815f\">All Guests staying at the Hostel will be required to register during check-in, indicating their name, address and defining the date of check-in and check-out from the Hostel, as well as the name and age of the persons accompanying them.&nbsp;<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-36d134d03b5a150dcd2815f84918c528\">For security reasons, a valid official photo ID will be required from all registered Guests and their visitors at the time of check-in. The photo ID must also match the name on the reservation. The Hostel reserves the right to refuse admission to Guests who do not possess a valid photo ID. The data and personal information provided by the Guest to the Hostel will be collected, processed and stored under the terms and conditions of the Privacy Notice that was made known to the Guest at the reception or on the registration card and can be consulted at the following address: <strong><a href=\"https:\/\/whaletaleshostel.com\/en\/aviso-de-privacidad-2\/\" data-type=\"link\" data-id=\"https:\/\/whaletaleshostel.com\/aviso-de-privacidad-2\/\">Privacy Notice<\/a><\/strong>.<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-5a49ee19\"><h3 class=\"uagb-heading-text\">ARRIVALS AND DEPARTURES<\/h3><\/div>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-ba595f9e\"><h4 class=\"uagb-heading-text\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-ast-global-color-5-color\"><strong>ARRIVAL and<\/strong><\/mark> <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-ast-global-color-5-color\">check-in<\/mark><\/h4><\/div>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-557626b87dcd6ecdced52b54b409d8c6\">On the arrival day of the Guest, the room or dorm bed will be available starting from 3 PM. If the Guest arrives earlier, they may drop off their luggage in luggage storage anytime from 9 AM and collect it before 9 PM on the same day.&nbsp;<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-b707c777f0ba9753408ecf359ef56007\">If the Guest arrives after 9 AM but before 3 PM, the Hostel staff will start the check-in procedure with the Guest and finish by granting the Guest access to the reserved room at 3 PM. Before 3 PM, the Guest may use all shared facilities of the Hostel and store their luggage in the storage area. If the Guest would like to have breakfast the day of arrival, an additional fee will be charged. Breakfast is included between 8 AM until 10 AM  the day after the night\u2019s stay at the Hostel.&nbsp;<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-cdeaf408cc191eee261bec505714067c\">Early check-in before 3 PM is subject to availability and at the discretion of the Hostel.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-4112b2ec0ad3a454fef81f2b512633ab\">If a Guest plans to arrive before 9 AM or after 9 PM of their check-in day, the Hostel requests Guests to contact the Hostel in advance, to be able to arrange accessibility to the Hostel premises.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-a73db000287e21a9bd999758b43c06c5\">When the Guest checks in and accepts our terms, they are confirming that the information they are providing is true.<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-0b5304e1\"><h4 class=\"uagb-heading-text\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-ast-global-color-5-color\"><strong>EXIT AND<\/strong><\/mark> <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-ast-global-color-5-color\">check out<\/mark><\/h4><\/div>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-f70fe826a0f5ba4278139f82c295b836\">On the departure day of the Guest, the room or dorm bed must be vacated by 11 AM.&nbsp;<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-eace839915f4085812b68e2880d9ea2e\">The cost of accommodation is per night  which will be calculated from 3:01 PM of one day to 11:00 AM of the following day and then with a one hour tolerance to vacate the room in its entirety. In case the Guest does not vacate the room on time, an additional day of lodging will be charged directly to his\/her account.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-408065f122130d00d35c08b6e6633925\">A late check-out after 12 PM is subject to availability and at the discretion of the Hostel, an additional fee will be charged in case of a check-out after 12 PM.&nbsp;<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-48fa9c0ee07b8ffa37d7bb124688a477\">Upon check-out, Guests are required to deposit their used bedsheets and towels in the correct laundry bin.&nbsp;<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-1e9a6f1cdfc79e73a276526d318a462f\">If Guests are leaving before 9 AM on their departure day, they are required to contact the Hostel\u2019s staff a day in advance, before 9PM, to arrange for an early check-out.&nbsp;<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-a92689c0b003136106ac95b855d50969\">If Guests are traveling later than check-out time, they are welcome to leave their luggage in luggage storage up until 9 PM of their check-out day. Guests may continue to use the shared facilities on the Hostel premises up until 9 PM.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-61f72344\"><h3 class=\"uagb-heading-text\">NO PETS<\/h3><\/div>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-6e21726e99a1a630dd5daa22b2ef822f\">The entrance of pets or animals is prohibited in the Hostel, with the exception of Guests who require the company of a guide dog or service animal due to a disability of the Guest, in accordance with the provisions of the General Law for the Inclusion of Persons with Disabilities of the United Mexican States<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-b8ccca58adfc1eeacc6b67f2d908f3d2\">The Hostel requests Guests traveling with a service or guide dog to contact the Hostel directly before booking their stay.<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-8c803a04\"><h3 class=\"uagb-heading-text\">GENERAL house rules<\/h3><\/div>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-13fd1ecce14c54cdbb755ea9801e35e1\">Guests are required to conduct themselves in a reasonable and responsible manner at all times when on Hostel property and must not act in any way which may disturb other guests. Any Guest who, in the opinion of the Hostel's staff, compromises the comfort, safety or security of other guests, staff or local residents will be asked to leave the hostel premises and will not be given a refund.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-f4df76de31d641878cea19189b7655ce\">Guests shall respect and conduct themselves in accordance with all the regulations and rules of conduct established by the Hostel.<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-c358dd1d\"><h4 class=\"uagb-heading-text\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-ast-global-color-5-color\">COMMON AREAS AND SHARED FACILITIES<\/mark><\/h4><\/div>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-c3fb62250c265655795726b13e3f78b3\">In a semi-arid area such as the Los Cabos area in Baja California Sur, water can be scarce and the water supply is not always guaranteed. The hostel has two water tanks in case there is a water shortage, but Guests need to be aware of their water use at all times and the Hostel urges the Guests to keep showers short and turn off all taps when not in use.&nbsp;<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-b0431100329749bdeb836fec9302e4f0\">Guests are to only flush human waste and toilet paper. Guests can use the bin provided for disposal of sanitary waste, this includes feminine hygiene products and \u201cflushable\u201d wet wipes.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-5c2c3ccdc0cc41133760c4a00df4fd7b\">Guests shouldn\u2019t leave their personal belongings in the showers or shared bathrooms, the Hostel\u2019s staff will remove anything they find into the \u2018Found\u2019 Box, which will be emptied into the \u2018Free\u2019 Box every new cleaning shift.&nbsp;<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-3b89267ebf2b8b1b16f0d7604b740fd0\">Non-guests are not permitted to enter the rooms, corridors or showers at any time.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-772613279dec66cfb0c1e12a2ee10748\">Quiet hours are from 11 PM to 7 AM. The Hostel requires Guests to respect quiet hours in rooms and shared spaces and try to avoid making any noise during this time. Failure to maintain peace at night may result in a fine and\/or immediate ejection from the property.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-57b02b36a795d10a2ae271911031b703\">The Guest is required to use earphones if they want to watch video content or listen to music on their electronic devices. Any longer phone calls should be taken outside the shared room.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-580dd56c03deae8d0a797fbbaed9a50b\">Guests are not permitted to throw items out of the window, hang clothes or fabrics out of the windows or doors. If a Guest needs to dry clothes, they can use the clothing lines provided outside in the garden.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-65e0537fdf21377c5f886ef17458374b\">Tampering with fire alarms, fire extinguishers and other damage to the property will result in a fine and termination of reservation with no refund. It is the responsibility of the Guest to familiarise with the fire escape evacuation routes displayed behind the room door.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-5a166dc188ce1f2cf09fd56d32822cc7\">Hostel staff reserve the right to enter any room at any time for any purpose.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-c6c135993527ccd80fa1021e23fff0c9\">All Guests are required to treat the hostel furniture with due care and in particular to prevent any serious dirt or damage. Please do not remove furniture or any inventory items (e.g. linen, chairs) from their respective rooms. Guests will be liable for any damage caused to Hostel property during their stay and will bear all associated costs.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-735a1db75de22dca3d6c07ec1714e25e\">Guests are encouraged to report any pre-existing damage immediately.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-6e2ca027e70d33a986e7b65bc5e6ba55\">Any additional cleaning required for rooms, corridors, and shared facilities due to disorderly conduct will be charged accordingly.<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-2a3b7c0a\"><h4 class=\"uagb-heading-text\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-ast-global-color-5-color\">ROOMS&nbsp;<\/mark><\/h4><\/div>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-19aad138ab158955a2f3ab3dbbe995aa\">A room\u2019s maximum occupancy is limited to the number of beds indicated and the amount of paying guests in each room.&nbsp;<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-81299fd03d1a1d398da0db1eaf2f3c22\">A Private Room booked for single use is for that individual only.&nbsp;<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-f8e001b7401473d8865824fae665badc\">A Private Room with double bed hosts a maximum of two paying guests.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-048ad54c199a28d118044d6e55fd462f\">A 4-Bed Dorm Room hosts a maximum of four paying guests.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-828602f5a89ff8782f0e708f45e34b2e\">An 8-Bed Dorm Room hosts a maximum of eight paying guests.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-ab27682cd614e59463ef2e04e3f58609\">Swapping beds or rooms is not permitted.&nbsp;<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-6ababf9e2a002f31be4a2173e7333520\">Please keep personal items organised in the shared room in a reasonable, clean and tidy state, limiting the spreading of personal belongings to the minimum. Lockers are provided to store excess luggage and personal items.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-db230a998711949066f44f22306ec1cc\">Please use the provided bedlinen at all times, a fine will apply if the bedlinen is  removed. Using sleeping bags is strictly forbidden.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-79b96d85ca8ed7376701676d9f72b049\">Bringing any additional guests into the room will result in cancellation of the Guests\u2019 stay, removal from the property, and additional charges.&nbsp;<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-73854f4720795d2b29f48f77ce73c216\">Any person caught in the room of a Guest, who has not been previously registered at the Hostel reception, will be sufficient reason for the Management to demand that person to leave the room or even the Hostel with the legal implications that this entails, if there is any wrongdoing arising from this action. The Hostel reserves the right to take legal action.<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-77340a0c\"><h4 class=\"uagb-heading-text\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-ast-global-color-5-color\">KITCHEN RULES<\/mark><\/h4><\/div>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-6c7f1e5649c49a7d26215c5181da0bc7\">Breakfast is served from 8:00h to 10:00h.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-8274d195fb0a27db77f16ea7b0bef095\">The kitchen is open to Guests for cooking from 11:30h until 21:30h., Guests are not permitted to use the oven, stove and kitchen appliances outside of these hours.&nbsp;<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-3eccb506eab475e9c0c9f4bbc9f9b844\">Guests are required to adhere to the following rules:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Keep the kitchen clean and organized at all times.&nbsp;<\/li>\n\n\n\n<li>Do not leave appliances unattended while in use. Unplug appliances and turn off the stove after use.<\/li>\n\n\n\n<li>Wash, dry and return used items to the cupboards \/ counter \/ wherever it is where they need to be.<\/li>\n\n\n\n<li>Respect other guests by cleaning up immediately after use.&nbsp;<\/li>\n\n\n\n<li>Please be courteous to other guests in the kitchen and avoid monopolizing appliances or counter space for extended periods of time.<\/li>\n\n\n\n<li>The Hostel provides cooking oil, pepper and salt for guests to use during their stay, as well as free filtered tap water and free coffee and tea in the designated coffee corner.&nbsp;<\/li>\n\n\n\n<li>Guests may store their own food in the guest fridge &amp; designated storage areas, provided it is clearly labeled with their name and departure date. Labels and pens are available in the kitchen area.<\/li>\n\n\n\n<li>Every Monday, Hostel staff will deep clean the guest fridge and remove unlabelled or expired food, as well as food belonging to guests who have checked out.&nbsp;<\/li>\n\n\n\n<li class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-0db4f48d27bc26cafc3e5fecad8ed0e9\">Food and drinks are only allowed in the Common Areas - which includes the Kitchen, Common room and Outdoor Areas - with the only exception of drinking water, which is allowed in all areas of the hostel, including the Dorms and Private Rooms.&nbsp;<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-829fd287\"><h4 class=\"uagb-heading-text\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-ast-global-color-5-color\">NO FOOD IN DORMS OR PRIVATE ROOMS<\/mark><\/h4><\/div>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-a8e7da01e474a0bb89ef6348d35e6a5a\">For hygienic reasons, food and drinks are only allowed in the Common Areas (Kitchen, Common room and Terraces), with the only exception of drinking water, which is allowed in all areas, including Dorms and Private Rooms. All food should be stored in the fridge or designated storage areas in the kitchen and need to be labeled with the name and departure date of the Guest. Food without a label will be discarded.<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-e5f3d674\"><h4 class=\"uagb-heading-text\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-ast-global-color-5-color\">FREE WIFI<\/mark><\/h4><\/div>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-3aaee09d5a7a12614763ca061ffa2d6c\">The use of WiFi internet service is provided free of charge to all of our guests throughout Whale Tales Hostel. Please ask for the password at the Front Desk. Using a shared Internet access requires a \u201cfair use\u201d of bandwidth and download amount. Non-observance of this agreement leads to a \u201ctraffic embargo\u201d or a complete block for the user. All Internet content access is made entirely at your own risk and you are responsible for ensuring that any accessed material does not infringe the international laws governing, but not exhaustively covering, copyright, trademarks, pornography, or any other illegal, offensive or defamatory material.<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-4d52fef9\"><h4 class=\"uagb-heading-text\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-ast-global-color-5-color\">NO DRUGS, NO WEAPONS<\/mark><\/h4><\/div>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-bfebffa1de7ccc58cdc5f5793ef19cac\">The use and possession of drugs (including weed) or weapons are strictly prohibited, any violation of this house rule will result in immediate ejection.&nbsp;<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-d97a6a417e889ba1ed4e0facb88fa661\">Any Guest found using, or in the possession of drugs or with weapons inside the building will be asked to leave the premises immediately. In any event, the relevant authorities will be notified. A refund will not be issued for the stay.<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-5f6d4e1c\"><h4 class=\"uagb-heading-text\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-ast-global-color-5-color\">NO SMOKING<\/mark><\/h4><\/div>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-14a4d6d782beb65297a3f32b3c8fc3ef\">Smoking (including vapors &amp; E-cigarettes) is not permitted in the hostel building. A designated smoking area in the hostel garden will permit the use of cigarettes, vapors and E-cigarettes, only if smoked within this area.&nbsp;<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-89cd832a7647d8e8de750f608cb2207d\">Failure to adhere to the non-smoking policy in the hostel building shall result in the Guest being charged for any and all costs incurred by the Hostel in cleaning the room and restoring it to a smoke-free environment, as well as all and any cost incurred by the response of the Fire department. The Guest will be asked to leave the premises immediately. A refund will not be issued for the stay.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-dccf87ca\"><h4 class=\"uagb-heading-text\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-ast-global-color-5-color\">NO DISCRIMINATION NOR AGGRESSION<\/mark><\/h4><\/div>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-a0eef49524a71e936f9722ab52072853\">Any discriminatory behaviour and\/or harassment of groups or individuals, in particular based on gender, ethnicity, sexual orientation, religion\/belief, age, appearance or social origin, is not permitted and will result in immediate ejection from the Hostel, with no refund given.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-fdce5df552d6409d520c1bf3b1a857d2\">The Hostel has a zero-tolerance policy on acts of aggression and violence towards both its staff and other guests. Aggression and violence will result in a fine and immediate ejection from the Hostel, with no refund given, the authorities will be notified.<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-92d75881\"><h4 class=\"uagb-heading-text\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-ast-global-color-5-color\">PERSONAL BELONGINGS AND LOST OBJECTS<\/mark><\/h4><\/div>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-85d8ba0886de1c73e4c81cec8250284d\">Each bed is equipped with a personal locker for storing valuables. It is the Guests\u2019 responsibility to ensure that their belongings are always secure. The Hostel accepts no liability for the loss, theft, or damage to Guests\u2019 property. Guests can either bring their own padlock or buy one at our reception.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-787444dbdccc096165a3a22619aea9ff\">Guests are required to only use the locker assigned to their bed. If the Hostel finds out during inspections that the Guest is using multiple lockers or lockers assigned to another Guest, the Guest will be charged a 1000 MXN fine.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-d68ea2a0dbdff907bd05a5d2721f7bc3\">Items lost or left behind in the Hostel which are found by a Guest, must be returned to the Hostel staff as soon as possible. Whale Tales Hostel acquires ownership of objects, of which the rightful owner has not reported to the Hostel within 14 days after their stay.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-c7a0d77c2c3576cb936b0620eb88b8d9\">If the Hostel sends objects left behind by the Guest to the Guest, this shall take place entirely at the risk, responsibility and expense of the Guest. The Guest must arrange a pick up of their belongings for shipment, during Hostel opening hours only. The Hostel shall never be held to proceed with despatch.<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-0055b13e\"><h3 class=\"uagb-heading-text\">LIABILITY<\/h3><\/div>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-782f32f554c19b07ad887a937cd8b5f7\">Except in relation to death or personal injury caused by our negligence, the Hostel\u2019s liability remains, always, limited to the value of the services booked, excluding any amendment charges paid to the Hostel.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-472ff81c0d656d1e9791f0187c32bd69\">In case of death of the Guest, relatives or companions must immediately notify the management of the Hostel in order to notify the Public Prosecutor's Office on duty to order what is required by law and so that relatives or companions can dispose of the body, which may not be moved from the area until the corresponding authority authorizes it.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-4ea351781398e870bbb43eceaf0a2884\">The Hostel is not responsible for the prices and quality of the services provided by Third Parties that are offered inside or contracted outside the Hostel facilities: travel agencies, medical services, handicrafts and souvenirs, transportation services, workshops, among others. Likewise, the Hostel reserves the right of admission to Third Parties who intend to provide services within the facilities of the Hostel.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-2ad8db25bb44fcb7468e6d51af1ebb60\">Minors are at all times the responsibility of the adult Guest and must ensure their safety, making sure that during their stay they do not cause any disturbance to other guests or damage to the integrity of the facilities of the Hostel. The Guest will be responsible throughout their stay for any accident that the minor may suffer within the facilities of the Hostel.&nbsp;<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-d242028f04b631c6ca0a4b707b77425a\">Should a Guest become ill, the Hostel Management is empowered to require immediate medical attention, and if the illness is contagious, the Hostel Management will notify the coordinated public health services for appropriate action. The Guest will be responsible for the payment of the medical service, transfer or any type of care received.<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-e32757cd\"><h4 class=\"uagb-heading-text\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-ast-global-color-5-color\">CIVIL LIABILITY<\/mark><\/h4><\/div>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-f451d92d9641dbcfbdcec57e4580f3a5\">In compliance with the official Mexican standard NOM-010-TUR-2001 and NOM-07 TUR-2002, the Guest has a civil liability insurance policy in force for the duration of their stay and whose loss has occurred within the Hostel facilities.<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-c29f1b71\"><h3 class=\"uagb-heading-text\">REFUNDS<\/h3><\/div>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-913fd35aa973dcce9ec6998ce1b00907\">In the event of Force Majeure (governmental action, hurricanes, transportation interruption, terrorist attack, acts of God\u2026) affecting the Guest\u2019s booking, Whale Tales Hostel is unable to refund customers, and the Hostel reserves the right to receive any outstanding payments in connection to their confirmed booking.<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-dca56ed9\"><h3 class=\"uagb-heading-text\">ERRORS AND OMISSIONS<\/h3><\/div>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-0eb20dace014c736b6b272020ac48c39\">Any omission or error in sales literature, web pages\/sites, order form, quotation, price list, order acknowledgment, dispatch note, invoice, or other documents issued by the Hostel may be corrected by the Hostel without liability. The Hostel will advise the Guest of any changes at the time of booking or as soon as is reasonably possible thereafter.<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-d041a91f\"><h3 class=\"uagb-heading-text\">LEGAL<\/h3><\/div>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-f77dba35908c0258d03b8ccaa5bebdee\">In cases not foreseen in these regulations, the provisions of the Lodging Establishment Regulations in force, the Federal Tourism Law, the Mexican Official Standard and other applicable legal provisions shall be followed.<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-62fd87bf\"><h3 class=\"uagb-heading-text\">TERMINATION OF THE ACCOMMODATION AGREEMENT<\/h3><\/div>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-12ca95f68cbb5d4a2c4da89257a8b82d\">The following are grounds for termination of the Contract by the Guest:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Failure by the Hostel to comply with the terms and conditions of the Accommodation agreement.<\/li>\n\n\n\n<li class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-79c4785d4248d5506cc507c45ff322c5\">Attempt against the physical and moral integrity of the Guest by employees of the Hostel. In such cases, the Hostel will only reimburse the Guest the amount of the advance payment, minus the charges already generated by the room and other consumptions, which must always be paid to the Hostel.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-62469692bacaee0bab60110e132ab37a\">The following are grounds  for termination of the Contract without liability for the Hostel:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Failure by the Guest to comply with the terms and conditions of the Accommodation agreement and these regulations. <\/li>\n\n\n\n<li class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-10d02ddd33698d98355bbed1dccc4054\">For failure to pay in due time and form the total amount generated by the provision of services made by the Hostel to the Guest.&nbsp;<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-df83785fad4217b2b3b427e26bc00b4b\">In the event that the Guest is intoxicated or under the influence of any type of illegal enervating substance and disturbs the rest and tranquility of the other Guests or incurs in breaches of morals, good manners or aggression to any employee of the Hostel.<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-0203f7ad960d29a30afa695712add9a4\">Attempt against the physical and moral integrity of the other Guests and employees and their belongings.<\/li>\n\n\n\n<li class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-58395cc3eee8d4a072ea7c2af5f63357\">Partially or total damage of the facilities, equipment and furniture that the Hostel makes available to the Guests or their guests. In case of incurring any damage, the Guest is obliged to pay the Hostel the cost of repairing or replacing any object, furniture or material property of the Hostel that has been damaged in whole or in part, either by carelessness or intentionally. The Guest must report to the Hostel staff any damage to their room immediately after they have taken possession of it (broken glass, scratched furniture, burnt furniture, etc.) Failure to do so may result in the Hostel being held responsible for the damage.<\/li>\n\n\n\n<li class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-4d2ea5753ce2ff10f1af373a10526e3d\">Facilitating access to guests or pets from outside the Hostel to use the facilities and enjoy the privileges enjoyed by the Guest, without prior authorization registered at the Hostel reception.<\/li>\n\n\n\n<li class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-2dac510b142ea8ba6001ac3c1797f85a\">To steal any equipment, furniture or protected species owned or located within the facilities of the Hostel.&nbsp;<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-a5806ae2bc6c43bcc8e228d51818f40f\">Carrying any type of weapon or illegal substance that endangers Guests and\/or staff of the Hostel.<\/li>\n\n\n\n<li class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-1ec100be635c9e86952f3a6e44c712d6\">The Guest will be responsible for compensating for any type of physical or moral damage intentionally caused to third parties within the Hostel facilities and will be referred to the competent authorities.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-28c85a8f755b555e32bdf8bac10f7ecd\">In the event that the Hostel terminates the Accommodation agreement for any of the aforementioned reasons, the Hostel shall be entitled to demand and carry out the eviction from the room assigned to the Guest, and may make use of public force and retain the luggage of the Guest to guarantee the damages caused to the Hostel, without prejudice to the Hostel charging the credit card on file to guarantee the payment obligations to be borne by the Guest.<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-054acd43\"><h3 class=\"uagb-heading-text\">CAMERAS<\/h3><\/div>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-fd0860de8b12e075b6abcde792dc8827\">The Guests\u2019 comfort and security are the Hostel\u2019s highest priorities, therefore the Hostel has CCTV installed in common areas and public spaces. The Hostel will use the recordings to identify anyone responsible for violating the Hostel rules. If necessary, the Hostel will also provide these recordings to the authorities. The images and video data collected by cameras in  the Hostel will be processed and stored under the terms and conditions of the Privacy Notice that was made known to the Guest at the reception or on the registration card and can be consulted at the following address: <strong><a href=\"https:\/\/whaletaleshostel.com\/en\/aviso-de-privacidad-2\/\">Privacy Notice<\/a><\/strong><\/p>\n<\/div>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>T\u00e9rminos y condiciones donde llegamos a un buen acuerdo Al hacer una reserva, usted acepta cumplir con todos los T\u00e9rminos y condiciones.&nbsp; Estos T\u00e9rminos y Condiciones establecen las bases sobre las que Whale Tales Hostel proporcionar\u00e1 alojamiento, as\u00ed como otros productos y servicios en el Hostel a sus hu\u00e9spedes. Estas normas han sido autorizadas por [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-864","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false},"uagb_author_info":{"display_name":"whaletaleshostel","author_link":"https:\/\/whaletaleshostel.com\/en\/author\/whaletaleshostel\/"},"uagb_comment_info":0,"uagb_excerpt":"T\u00e9rminos y condiciones donde llegamos a un buen acuerdo Al hacer una reserva, usted acepta cumplir con todos los T\u00e9rminos y condiciones.&nbsp; Estos T\u00e9rminos y Condiciones establecen las bases sobre las que Whale Tales Hostel proporcionar\u00e1 alojamiento, as\u00ed como otros productos y servicios en el Hostel a sus hu\u00e9spedes. Estas normas han sido autorizadas por&hellip;","_links":{"self":[{"href":"https:\/\/whaletaleshostel.com\/en\/wp-json\/wp\/v2\/pages\/864","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/whaletaleshostel.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/whaletaleshostel.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/whaletaleshostel.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/whaletaleshostel.com\/en\/wp-json\/wp\/v2\/comments?post=864"}],"version-history":[{"count":38,"href":"https:\/\/whaletaleshostel.com\/en\/wp-json\/wp\/v2\/pages\/864\/revisions"}],"predecessor-version":[{"id":2955,"href":"https:\/\/whaletaleshostel.com\/en\/wp-json\/wp\/v2\/pages\/864\/revisions\/2955"}],"wp:attachment":[{"href":"https:\/\/whaletaleshostel.com\/en\/wp-json\/wp\/v2\/media?parent=864"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}