{"id":864,"date":"2025-04-15T03:02:00","date_gmt":"2025-04-15T01:02:00","guid":{"rendered":"https:\/\/whaletaleshostel.com\/?page_id=864"},"modified":"2026-02-06T12:18:29","modified_gmt":"2026-02-06T19:18:29","slug":"terminos-y-condiciones","status":"publish","type":"page","link":"https:\/\/whaletaleshostel.com\/en\/terminos-y-condiciones\/","title":{"rendered":"terms and conditions"},"content":{"rendered":"<div class=\"wp-block-uagb-container uagb-block-21fcfc16 alignfull uagb-is-root-container\"><\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-layout-flex uagb-block-395f69b9 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-container uagb-block-80270092\">\n<div class=\"wp-block-uagb-advanced-heading uagb-block-5d255cf4\"><h3 class=\"uagb-heading-text\">Terms and conditions<\/h3><\/div>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-40f3dab5\"><p class=\"uagb-heading-text\">where we reach a good agreement<\/p><\/div>\n\n\n\n<p class=\"has-ast-global-color-5-background-color has-background wp-block-paragraph\"><em><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-ast-global-color-1-color\"><strong>When making a reservation, you agree to comply with all Terms and Conditions.&nbsp;<\/strong><\/mark><\/em><\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-edfb75d4ebd4ab49bc468137681e7b8f wp-block-paragraph\">These Terms and Conditions set out the basis on which Whale Tales Hostel will provide accommodation, as well as other products and services at the Hostel to its Guests. These regulations have been authorized by the Secretaria de Turismo in exercise of the powers conferred by Articles 57 of the Federal Tourism Law and Article 6 of NOM_010_TUR_2001 and NOM-07 TUR-2002. By making a Booking at Whale Tales Hostel, the Guest agrees to observe and comply with these Terms &amp; Conditions.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Expressions have the following meanings:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><em><strong>\"Guest\"<\/strong> <\/em>means the Customer and\/or any other people included in a Booking;<\/li>\n\n\n\n<li><em><strong>\"Hostel\"<\/strong><\/em> means Whale Tales Hostel, with the address at Calle Paseo Barlovento M35 L6 #386, Rosarito, San Jos\u00e9 del Cabo 23407, Baja California Sur;<\/li>\n\n\n\n<li><strong><em>\"No-Show\"<\/em> <\/strong>means a guest not arriving at the Hostel on the date of arrival of their Reservation without prior notice;<\/li>\n\n\n\n<li><em><strong>\"Reservation\"<\/strong><\/em> or <em><strong>\"Booking\"<\/strong><\/em> are both used as \u2018confirming or paying for a service in advance\u2019, the service in this case being accommodation and\/or use of facilities in Whale Tales Hostel;&nbsp;<\/li>\n\n\n\n<li><strong><em>\"Accommodation Agreement\"<\/em><\/strong> or <strong><em>\"Contract\"<\/em><\/strong> are used when the Guest has made a Reservation and accepted the terms and conditions of the Hostel, therefore entering into a formal and legally binding agreement with the Hostel<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-aa826c6e\"><h3 class=\"uagb-heading-text\">GENERAL CONDITIONS<\/h3><\/div>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-6d565a27736f6d0d58de583aea2ff2f1 wp-block-paragraph\">Once the Guest has made a booking and accepted the terms and conditions under which the Hostel will provide the services offered to the Guest, the Guest will be subject to the provisions of these regulations, considering it as a contract and will be obliged to comply with all its points.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-04aaf7aaaf7814a94caaff4624c47d29 wp-block-paragraph\">The following regulations will be in force for the duration of the stay or during the provision of services provided by the Hostel to the Guest, this until the debt or expense derived from the provision of services to the Guest is settled.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-3d46360570858b6bed80ebd640efa62e wp-block-paragraph\">The Hostel does not reserve the provision of its services to any person for reasons of race, religion, sexual orientation, physical or socioeconomic condition, or for any other reason.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-733b602ae1cbaf809827b4735796af47 wp-block-paragraph\">The Hostel reserves the right to refuse admission to persons who threaten the safety of guests and\/or employees, and who are under the influence of alcohol or any unauthorized drug.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-4fd4aadd6e1feed242fe84d211deabdf wp-block-paragraph\">The Hostel reserves the right to request the departure of any Guest who presents an aggressive, threatening or disrespectful attitude in any way, either to the Hostel staff or to its other guests, and may be reported to the competent authorities.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-0f8ef3555d1e4378ed63ebdc671958de wp-block-paragraph\">The Hostel is not obliged to apply any kind of discount. Therefore, promotions or discounts offered to the Guest will be at the discretion of the Hostel.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-e805473f1369674b128cd27e79e72165 wp-block-paragraph\">The Hostel reserves the rights over the programming of internal activities, recreational areas and other services offered, which may be changed or modified according to the operation and needs of the Hostel, without prior notice.<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-8ec5c533\"><h3 class=\"uagb-heading-text\">bookings<\/h3><\/div>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-cf4caf67c029db6b253c5ea7f97cfaf2 wp-block-paragraph\">Guests may make reservations in advance through Whale Tales Hostel\u2019s website or third party booking websites on which the Hostel is advertised. By booking through the Hostel's website, at the completion of the booking process, you will be presented with an email containing a printable booking receipt, with one or more booking confirmation numbers. These numbers should be retained by you and quoted in any future communication with Whale Tales Hostel.&nbsp;<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-c52f81654160a748c618095dbf308122 wp-block-paragraph\">In case the Guest would like to change or cancel the reservation made via our website, the Guest is required  to contact the Hostel directly via email or phone number, providing the booking dates. Changes to reservations cannot be guaranteed and are subject to company policy and availability. If the Guest has booked via a third party booking website or an online travel agency, the only way to modify or cancel the reservation will be via direct contact with the third party booking website or online travel agency.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-673f655e1bbfac5e964f9e2fcb67d014 wp-block-paragraph\">Guests are required to provide identification (ID or Passport) and information including, but not limited to, their name, surname, address, phone number and email address. In case no authorised credit card can be presented, Whale Tales Hostel reserves the right to deny entrance to the hostel.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-ae68dd781d20dd153813293d75fc3a93 wp-block-paragraph\">Reservations are not required. However, Whale Tales Hostel can not guarantee the availability of rooms or other facilities for such bookings. Whale Tales Hostel does not accept walk-in reservations before 9 AM and after 9 PM.<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-9f64cea9\"><h6 class=\"uagb-heading-text\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-ast-global-color-5-color\">AGE RESTRICTIONS<\/mark><\/h6><\/div>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-b4787e2978d4fa0db9877fbc3e4d7723 wp-block-paragraph\">The Hostel accepts the stay and reservations of minors (starting from the year the minor turns 7) accompanied by a legal guardian and\/or parent; only if the legal guardian and\/or parent and the minor are accommodated in a private room. The legal guardian and\/or parent must stay in the same room as the minor.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-a33ea8c46f7a935375f1743bb31f4ce7 wp-block-paragraph\">If the relationship status of the adult Guest  and minor Guest is not clear, a completed parental consent form must be presented. Should there be any doubt regarding the authenticity of the parental consent form, the Hostel reserves the right to call the legal guardian and\/or parent to confirm their identity.&nbsp;<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-22cd91db514f0f93c24a081c55e52244 wp-block-paragraph\">The Hostel reserves the right to refuse admission of a minor in a dorm room, even if accompanied by a legal guardian and\/or parent.&nbsp;<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-5fa026c9571c9d4cc7a8d8c94c41da6b wp-block-paragraph\">The Hostel reserves the right to change any reservations, without the Guest\u2019s consent, if this reservation is made for a stay of a minor Guest + legal guardian and\/or parent in a dorm room. The adaptation of the Guest\u2019s Booking is subject to availability and using the daily rate of the private room. The Hostel will contact the Guest regarding the changes to the Booking. The Hostel reserves the right to charge all remaining costs related to the change of the reservation on the Guest\u2019s card used to make the Booking; or the right to cancel the reservation, with or without refund, according to the cancellation policy of the Accommodation agreement.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-f9ef7f164e849b54abda97dc589f3cdb wp-block-paragraph\">Reservations of  unaccompanied minors will be declined under any circumstances.<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-820a6ccd\"><h3 class=\"uagb-heading-text\">PAYMENTS AND FEES<\/h3><\/div>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-20bab8a260ca32f1f33c7fe655649b09 wp-block-paragraph\">The Hostel displays the different types of accommodation, the current lodging rates and regulations, in accordance with NOM_010_-TUR_2001, in the reception area. The amount of the lodging must be paid in full by the Guest in the local currency, in cash or with a valid debit or credit card; checks are not accepted as a form of payment.&nbsp;<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-4375e0031563639c796785f430a76eeb wp-block-paragraph\">Reservations in advance, whether online or in person are only valid with the guarantee of a credit card.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-0b6d4e6bdcb68dae075edb97e0f4fab2 wp-block-paragraph\">The Hostel reserves the right to demand payment at the beginning of the stay or periodically, at the discretion and convenience of the Hostel. In the event that the Guest does not pay the Hostel the full amount of the accommodation, the Hostel Management will automatically terminate the accommodation contract, demanding immediate eviction from the room.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-ba3378ddf28ad2c5637842816ac4899a wp-block-paragraph\">Rates and prices quoted when making reservations only apply to accommodation unless otherwise stated. Additional charges may apply including, but not limited to food, drinks and other services the Hostel might be offering.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-cec18aee245e170d1d66cf4249288152 wp-block-paragraph\">Any additional charges must be paid as they are incurred.<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-b6619b3c\"><h3 class=\"uagb-heading-text\">cancellation policy<\/h3><\/div>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-07c32898\"><h4 class=\"uagb-heading-text\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-ast-global-color-5-color\"><strong>You choose for a NON-REFUNDABLE BOOKING<\/strong><\/mark><\/h4><\/div>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-412e6037526b0dd5338bd6ad51291002 wp-block-paragraph\">When the Guest is 100% sure of their travel dates, the Guest can opt to book a non-refundable booking at a small discount. However, this rate offers no flexibility on the booking and non-refundable bookings can NOT be modified or cancelled. Full payment is required at the time of booking.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-5a4a1d58\"><h4 class=\"uagb-heading-text\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-ast-global-color-5-color\"><strong>You choose for a STANDARD FLEXIBLE BOOKING<\/strong><\/mark><\/h4><\/div>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-84ac7a76b1230bc6008b7bf4c93cf53b wp-block-paragraph\">With a flexible booking, the Guest can cancel or modify the booking free of charge up to 48 hours before arrival.\u00a0<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-8612387d3d48033220c4fff85c0f506b wp-block-paragraph\">Flexible rates include a deposit, which will be the cost of the first night of your booking. The deposit amount will be charged immediately to your credit card, and the remaining balance will be due upon check-in. Bookings made on this website can be canceled or modified by contacting the hostel directly, up to 48 hours before your arrival date.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-ba752e5bbe9572668284da17855fdd61 wp-block-paragraph\">If the Guest fails to give sufficient notice of cancellation or fails to arrive and therefore is a No-Show at the Hostel, the entire Booking will be deemed cancelled and the Guest must pay the Hostel an amount equal to the charges of the first night. The Hostel shall be entitled to collect the amount from the Guest\u2019s credit or debit card used to make the Booking without further notice to the Guest.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-2814fb88\"><h4 class=\"uagb-heading-text\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-ast-global-color-5-color\"><strong>Early check-out<\/strong><\/mark><\/h4><\/div>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-309f820d863ec1073a43f0370dfdebb0 wp-block-paragraph\">The Guest pays for the whole stay during the check in procedure. If the Guest decides to leave the Hostel earlier than the dates on the Booking confirmation, then the cancellation policy of the Guests\u2019 chosen booking type will apply.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-96286db0646584b93893b5f8bbb62c2e wp-block-paragraph\">In case of extenuating circumstances, the Hostel\u2019s management retains the right to decide whether or not to forego the cancellation policy as a gesture of goodwill.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-ef9fa7adec185b2262c13be698003668 wp-block-paragraph\"><strong>Whale Tales Hostel may at any time cancel the booking if:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The payment details provided by the Guest are invalid and the Guest fails to provide alternative valid details.<\/li>\n\n\n\n<li>The information provided by the Guest in relation to the Booking is misleading or false (for example in relation to the identity of any Guest or the purpose of the stay)<\/li>\n\n\n\n<li>The Hostel reasonably believes that fulfilling the Booking might negatively affect the reputation or operation of the Hostel.<\/li>\n\n\n\n<li>In addition, Whale Tales Hostel may at any time cancel the Booking if the Hostel or the room(s)\/bed(s) booked become unavailable due to circumstances outside the Hostel\u2019s control (including without limitation: extreme adverse weather, industrial action, epidemic or pandemic, any law or any action taken by a government or public authority, natural disaster), in which case the Hostel will (at its election) either offer the Guest a refund or the option to rebook for a different date(s) (subject to availability) at no additional charge.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-eaf3d98d\"><h3 class=\"uagb-heading-text\">ADDITIONAL CHARGES<\/h3><\/div>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-ebdb55d557051ca9d27012e7e12f83f8 wp-block-paragraph\">Guests are expected to treat Hostel\u2019s property with care and avoid any excessive littering. The Hostel is entitled to charge the costs of repair in full of any excessive dirt and damages \u2013 also when discovered after the Guest's departure.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-ef68b5171de5011655ecb70efbcafa49 wp-block-paragraph\">Any additional cleaning required for rooms, corridors, and shared facilities due to disorderly conduct such as diarrhea, vomit and other body fluids being in places where they don\u2019t belong will be charged accordingly. A fixed 4000 MXN  applies for all cases.<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-f53fbe15\"><h3 class=\"uagb-heading-text\">identification<\/h3><\/div>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-a0797a74edc38b4727dc07648c39815f wp-block-paragraph\">All Guests staying at the Hostel will be required to register during check-in, indicating their name, address and defining the date of check-in and check-out from the Hostel, as well as the name and age of the persons accompanying them.&nbsp;<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-36d134d03b5a150dcd2815f84918c528 wp-block-paragraph\">For security reasons, a valid official photo ID will be required from all registered Guests and their visitors at the time of check-in. The photo ID must also match the name on the reservation. The Hostel reserves the right to refuse admission to Guests who do not possess a valid photo ID. The data and personal information provided by the Guest to the Hostel will be collected, processed and stored under the terms and conditions of the Privacy Notice that was made known to the Guest at the reception or on the registration card and can be consulted at the following address: <strong><a href=\"https:\/\/whaletaleshostel.com\/en\/aviso-de-privacidad-2\/\" data-type=\"link\" data-id=\"https:\/\/whaletaleshostel.com\/aviso-de-privacidad-2\/\">Privacy Notice<\/a><\/strong>.<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-5a49ee19\"><h3 class=\"uagb-heading-text\">ARRIVALS AND DEPARTURES<\/h3><\/div>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-ba595f9e\"><h4 class=\"uagb-heading-text\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-ast-global-color-5-color\"><strong>ARRIVAL and<\/strong><\/mark> <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-ast-global-color-5-color\">check-in<\/mark><\/h4><\/div>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-557626b87dcd6ecdced52b54b409d8c6 wp-block-paragraph\">On the arrival day of the Guest, the room or dorm bed will be available starting from 3 PM. If the Guest arrives earlier, they may drop off their luggage in luggage storage anytime from 9 AM and collect it before 9 PM on the same day.&nbsp;<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-b707c777f0ba9753408ecf359ef56007 wp-block-paragraph\">If the Guest arrives after 9 AM but before 3 PM, the Hostel staff will start the check-in procedure with the Guest and finish by granting the Guest access to the reserved room at 3 PM. Before 3 PM, the Guest may use all shared facilities of the Hostel and store their luggage in the storage area. If the Guest would like to have breakfast the day of arrival, an additional fee will be charged. Breakfast is included between 8 AM until 10 AM  the day after the night\u2019s stay at the Hostel.&nbsp;<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-cdeaf408cc191eee261bec505714067c wp-block-paragraph\">Early check-in before 3 PM is subject to availability and at the discretion of the Hostel.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-4112b2ec0ad3a454fef81f2b512633ab wp-block-paragraph\">If a Guest plans to arrive before 9 AM or after 9 PM of their check-in day, the Hostel requests Guests to contact the Hostel in advance, to be able to arrange accessibility to the Hostel premises.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-a73db000287e21a9bd999758b43c06c5 wp-block-paragraph\">When the Guest checks in and accepts our terms, they are confirming that the information they are providing is true.<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-0b5304e1\"><h4 class=\"uagb-heading-text\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-ast-global-color-5-color\"><strong>EXIT AND<\/strong><\/mark> <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-ast-global-color-5-color\">check out<\/mark><\/h4><\/div>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-f70fe826a0f5ba4278139f82c295b836 wp-block-paragraph\">On the departure day of the Guest, the room or dorm bed must be vacated by 11 AM.&nbsp;<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-eace839915f4085812b68e2880d9ea2e wp-block-paragraph\">The cost of accommodation is per night  which will be calculated from 3:01 PM of one day to 11:00 AM of the following day and then with a one hour tolerance to vacate the room in its entirety. In case the Guest does not vacate the room on time, an additional day of lodging will be charged directly to his\/her account.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-408065f122130d00d35c08b6e6633925 wp-block-paragraph\">A late check-out after 12 PM is subject to availability and at the discretion of the Hostel, an additional fee will be charged in case of a check-out after 12 PM.&nbsp;<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-48fa9c0ee07b8ffa37d7bb124688a477 wp-block-paragraph\">Upon check-out, Guests are required to deposit their used bedsheets and towels in the correct laundry bin.&nbsp;<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-1e9a6f1cdfc79e73a276526d318a462f wp-block-paragraph\">If Guests are leaving before 9 AM on their departure day, they are required to contact the Hostel\u2019s staff a day in advance, before 9PM, to arrange for an early check-out.&nbsp;<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-a92689c0b003136106ac95b855d50969 wp-block-paragraph\">If Guests are traveling later than check-out time, they are welcome to leave their luggage in luggage storage up until 9 PM of their check-out day. Guests may continue to use the shared facilities on the Hostel premises up until 9 PM.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-61f72344\"><h3 class=\"uagb-heading-text\">NO PETS<\/h3><\/div>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-6e21726e99a1a630dd5daa22b2ef822f wp-block-paragraph\">The entrance of pets or animals is prohibited in the Hostel, with the exception of Guests who require the company of a guide dog or service animal due to a disability of the Guest, in accordance with the provisions of the General Law for the Inclusion of Persons with Disabilities of the United Mexican States<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-b8ccca58adfc1eeacc6b67f2d908f3d2 wp-block-paragraph\">The Hostel requests Guests traveling with a service or guide dog to contact the Hostel directly before booking their stay.<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-8c803a04\"><h3 class=\"uagb-heading-text\">GENERAL house rules<\/h3><\/div>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-13fd1ecce14c54cdbb755ea9801e35e1 wp-block-paragraph\">Guests are required to conduct themselves in a reasonable and responsible manner at all times when on Hostel property and must not act in any way which may disturb other guests. Any Guest who, in the opinion of the Hostel's staff, compromises the comfort, safety or security of other guests, staff or local residents will be asked to leave the hostel premises and will not be given a refund.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-f4df76de31d641878cea19189b7655ce wp-block-paragraph\">Guests shall respect and conduct themselves in accordance with all the regulations and rules of conduct established by the Hostel.<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-c358dd1d\"><h4 class=\"uagb-heading-text\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-ast-global-color-5-color\">COMMON AREAS AND SHARED FACILITIES<\/mark><\/h4><\/div>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-c3fb62250c265655795726b13e3f78b3 wp-block-paragraph\">In a semi-arid area such as the Los Cabos area in Baja California Sur, water can be scarce and the water supply is not always guaranteed. The hostel has two water tanks in case there is a water shortage, but Guests need to be aware of their water use at all times and the Hostel urges the Guests to keep showers short and turn off all taps when not in use.&nbsp;<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-b0431100329749bdeb836fec9302e4f0 wp-block-paragraph\">Guests are to only flush human waste and toilet paper. Guests can use the bin provided for disposal of sanitary waste, this includes feminine hygiene products and \u201cflushable\u201d wet wipes.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-5c2c3ccdc0cc41133760c4a00df4fd7b wp-block-paragraph\">Guests shouldn\u2019t leave their personal belongings in the showers or shared bathrooms, the Hostel\u2019s staff will remove anything they find into the \u2018Found\u2019 Box, which will be emptied into the \u2018Free\u2019 Box every new cleaning shift.&nbsp;<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-3b89267ebf2b8b1b16f0d7604b740fd0 wp-block-paragraph\">Non-guests are not permitted to enter the rooms, corridors or showers at any time.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-772613279dec66cfb0c1e12a2ee10748 wp-block-paragraph\">Quiet hours are from 11 PM to 7 AM. The Hostel requires Guests to respect quiet hours in rooms and shared spaces and try to avoid making any noise during this time. Failure to maintain peace at night may result in a fine and\/or immediate ejection from the property.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-57b02b36a795d10a2ae271911031b703 wp-block-paragraph\">The Guest is required to use earphones if they want to watch video content or listen to music on their electronic devices. Any longer phone calls should be taken outside the shared room.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-580dd56c03deae8d0a797fbbaed9a50b wp-block-paragraph\">Guests are not permitted to throw items out of the window, hang clothes or fabrics out of the windows or doors. If a Guest needs to dry clothes, they can use the clothing lines provided outside in the garden.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-65e0537fdf21377c5f886ef17458374b wp-block-paragraph\">Tampering with fire alarms, fire extinguishers and other damage to the property will result in a fine and termination of reservation with no refund. It is the responsibility of the Guest to familiarise with the fire escape evacuation routes displayed behind the room door.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-5a166dc188ce1f2cf09fd56d32822cc7 wp-block-paragraph\">Hostel staff reserve the right to enter any room at any time for any purpose.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-c6c135993527ccd80fa1021e23fff0c9 wp-block-paragraph\">All Guests are required to treat the hostel furniture with due care and in particular to prevent any serious dirt or damage. Please do not remove furniture or any inventory items (e.g. linen, chairs) from their respective rooms. Guests will be liable for any damage caused to Hostel property during their stay and will bear all associated costs.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-735a1db75de22dca3d6c07ec1714e25e wp-block-paragraph\">Guests are encouraged to report any pre-existing damage immediately.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-6e2ca027e70d33a986e7b65bc5e6ba55 wp-block-paragraph\">Any additional cleaning required for rooms, corridors, and shared facilities due to disorderly conduct will be charged accordingly.<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-2a3b7c0a\"><h4 class=\"uagb-heading-text\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-ast-global-color-5-color\">ROOMS&nbsp;<\/mark><\/h4><\/div>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-19aad138ab158955a2f3ab3dbbe995aa wp-block-paragraph\">A room\u2019s maximum occupancy is limited to the number of beds indicated and the amount of paying guests in each room.&nbsp;<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-81299fd03d1a1d398da0db1eaf2f3c22 wp-block-paragraph\">A Private Room booked for single use is for that individual only.&nbsp;<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-f8e001b7401473d8865824fae665badc wp-block-paragraph\">A Private Room with double bed hosts a maximum of two paying guests.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-048ad54c199a28d118044d6e55fd462f wp-block-paragraph\">A 4-Bed Dorm Room hosts a maximum of four paying guests.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-828602f5a89ff8782f0e708f45e34b2e wp-block-paragraph\">An 8-Bed Dorm Room hosts a maximum of eight paying guests.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-ab27682cd614e59463ef2e04e3f58609 wp-block-paragraph\">Swapping beds or rooms is not permitted.&nbsp;<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-6ababf9e2a002f31be4a2173e7333520 wp-block-paragraph\">Please keep personal items organised in the shared room in a reasonable, clean and tidy state, limiting the spreading of personal belongings to the minimum. Lockers are provided to store excess luggage and personal items.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-db230a998711949066f44f22306ec1cc wp-block-paragraph\">Please use the provided bedlinen at all times, a fine will apply if the bedlinen is  removed. Using sleeping bags is strictly forbidden.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-79b96d85ca8ed7376701676d9f72b049 wp-block-paragraph\">Bringing any additional guests into the room will result in cancellation of the Guests\u2019 stay, removal from the property, and additional charges.&nbsp;<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-73854f4720795d2b29f48f77ce73c216 wp-block-paragraph\">Any person caught in the room of a Guest, who has not been previously registered at the Hostel reception, will be sufficient reason for the Management to demand that person to leave the room or even the Hostel with the legal implications that this entails, if there is any wrongdoing arising from this action. The Hostel reserves the right to take legal action.<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-77340a0c\"><h4 class=\"uagb-heading-text\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-ast-global-color-5-color\">KITCHEN RULES<\/mark><\/h4><\/div>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-6c7f1e5649c49a7d26215c5181da0bc7 wp-block-paragraph\">Breakfast is served from 8:00h to 10:00h.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-8274d195fb0a27db77f16ea7b0bef095 wp-block-paragraph\">The kitchen is open to Guests for cooking from 11:30h until 21:30h., Guests are not permitted to use the oven, stove and kitchen appliances outside of these hours.&nbsp;<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-3eccb506eab475e9c0c9f4bbc9f9b844 wp-block-paragraph\">Guests are required to adhere to the following rules:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Keep the kitchen clean and organized at all times.&nbsp;<\/li>\n\n\n\n<li>Do not leave appliances unattended while in use. Unplug appliances and turn off the stove after use.<\/li>\n\n\n\n<li>Wash, dry and return used items to the cupboards \/ counter \/ wherever it is where they need to be.<\/li>\n\n\n\n<li>Respect other guests by cleaning up immediately after use.&nbsp;<\/li>\n\n\n\n<li>Please be courteous to other guests in the kitchen and avoid monopolizing appliances or counter space for extended periods of time.<\/li>\n\n\n\n<li>The Hostel provides cooking oil, pepper and salt for guests to use during their stay, as well as free filtered tap water and free coffee and tea in the designated coffee corner.&nbsp;<\/li>\n\n\n\n<li>Guests may store their own food in the guest fridge &amp; designated storage areas, provided it is clearly labeled with their name and departure date. Labels and pens are available in the kitchen area.<\/li>\n\n\n\n<li>Every Monday, Hostel staff will deep clean the guest fridge and remove unlabelled or expired food, as well as food belonging to guests who have checked out.&nbsp;<\/li>\n\n\n\n<li class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-0db4f48d27bc26cafc3e5fecad8ed0e9\">Food and drinks are only allowed in the Common Areas - which includes the Kitchen, Common room and Outdoor Areas - with the only exception of drinking water, which is allowed in all areas of the hostel, including the Dorms and Private Rooms.&nbsp;<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-829fd287\"><h4 class=\"uagb-heading-text\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-ast-global-color-5-color\">NO FOOD IN DORMS OR PRIVATE ROOMS<\/mark><\/h4><\/div>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-a8e7da01e474a0bb89ef6348d35e6a5a wp-block-paragraph\">For hygienic reasons, food and drinks are only allowed in the Common Areas (Kitchen, Common room and Terraces), with the only exception of drinking water, which is allowed in all areas, including Dorms and Private Rooms. All food should be stored in the fridge or designated storage areas in the kitchen and need to be labeled with the name and departure date of the Guest. Food without a label will be discarded.<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-e5f3d674\"><h4 class=\"uagb-heading-text\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-ast-global-color-5-color\">FREE WIFI<\/mark><\/h4><\/div>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-3aaee09d5a7a12614763ca061ffa2d6c wp-block-paragraph\">The use of WiFi internet service is provided free of charge to all of our guests throughout Whale Tales Hostel. Please ask for the password at the Front Desk. Using a shared Internet access requires a \u201cfair use\u201d of bandwidth and download amount. Non-observance of this agreement leads to a \u201ctraffic embargo\u201d or a complete block for the user. All Internet content access is made entirely at your own risk and you are responsible for ensuring that any accessed material does not infringe the international laws governing, but not exhaustively covering, copyright, trademarks, pornography, or any other illegal, offensive or defamatory material.<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-4d52fef9\"><h4 class=\"uagb-heading-text\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-ast-global-color-5-color\">NO DRUGS, NO WEAPONS<\/mark><\/h4><\/div>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-bfebffa1de7ccc58cdc5f5793ef19cac wp-block-paragraph\">The use and possession of drugs (including weed) or weapons are strictly prohibited, any violation of this house rule will result in immediate ejection.&nbsp;<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-d97a6a417e889ba1ed4e0facb88fa661 wp-block-paragraph\">Any Guest found using, or in the possession of drugs or with weapons inside the building will be asked to leave the premises immediately. In any event, the relevant authorities will be notified. A refund will not be issued for the stay.<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-5f6d4e1c\"><h4 class=\"uagb-heading-text\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-ast-global-color-5-color\">NO SMOKING<\/mark><\/h4><\/div>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-14a4d6d782beb65297a3f32b3c8fc3ef wp-block-paragraph\">Smoking (including vapors &amp; E-cigarettes) is not permitted in the hostel building. A designated smoking area in the hostel garden will permit the use of cigarettes, vapors and E-cigarettes, only if smoked within this area.&nbsp;<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-89cd832a7647d8e8de750f608cb2207d wp-block-paragraph\">Failure to adhere to the non-smoking policy in the hostel building shall result in the Guest being charged for any and all costs incurred by the Hostel in cleaning the room and restoring it to a smoke-free environment, as well as all and any cost incurred by the response of the Fire department. The Guest will be asked to leave the premises immediately. A refund will not be issued for the stay.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-dccf87ca\"><h4 class=\"uagb-heading-text\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-ast-global-color-5-color\">NO DISCRIMINATION NOR AGGRESSION<\/mark><\/h4><\/div>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-a0eef49524a71e936f9722ab52072853 wp-block-paragraph\">Any discriminatory behaviour and\/or harassment of groups or individuals, in particular based on gender, ethnicity, sexual orientation, religion\/belief, age, appearance or social origin, is not permitted and will result in immediate ejection from the Hostel, with no refund given.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-fdce5df552d6409d520c1bf3b1a857d2 wp-block-paragraph\">The Hostel has a zero-tolerance policy on acts of aggression and violence towards both its staff and other guests. Aggression and violence will result in a fine and immediate ejection from the Hostel, with no refund given, the authorities will be notified.<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-92d75881\"><h4 class=\"uagb-heading-text\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-ast-global-color-5-color\">PERSONAL BELONGINGS AND LOST OBJECTS<\/mark><\/h4><\/div>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-85d8ba0886de1c73e4c81cec8250284d wp-block-paragraph\">Each bed is equipped with a personal locker for storing valuables. It is the Guests\u2019 responsibility to ensure that their belongings are always secure. The Hostel accepts no liability for the loss, theft, or damage to Guests\u2019 property. Guests can either bring their own padlock or buy one at our reception.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-787444dbdccc096165a3a22619aea9ff wp-block-paragraph\">Guests are required to only use the locker assigned to their bed. If the Hostel finds out during inspections that the Guest is using multiple lockers or lockers assigned to another Guest, the Guest will be charged a 1000 MXN fine.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-d68ea2a0dbdff907bd05a5d2721f7bc3 wp-block-paragraph\">Items lost or left behind in the Hostel which are found by a Guest, must be returned to the Hostel staff as soon as possible. Whale Tales Hostel acquires ownership of objects, of which the rightful owner has not reported to the Hostel within 14 days after their stay.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-c7a0d77c2c3576cb936b0620eb88b8d9 wp-block-paragraph\">If the Hostel sends objects left behind by the Guest to the Guest, this shall take place entirely at the risk, responsibility and expense of the Guest. The Guest must arrange a pick up of their belongings for shipment, during Hostel opening hours only. The Hostel shall never be held to proceed with despatch.<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-0055b13e\"><h3 class=\"uagb-heading-text\">LIABILITY<\/h3><\/div>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-782f32f554c19b07ad887a937cd8b5f7 wp-block-paragraph\">Except in relation to death or personal injury caused by our negligence, the Hostel\u2019s liability remains, always, limited to the value of the services booked, excluding any amendment charges paid to the Hostel.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-472ff81c0d656d1e9791f0187c32bd69 wp-block-paragraph\">In case of death of the Guest, relatives or companions must immediately notify the management of the Hostel in order to notify the Public Prosecutor's Office on duty to order what is required by law and so that relatives or companions can dispose of the body, which may not be moved from the area until the corresponding authority authorizes it.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-4ea351781398e870bbb43eceaf0a2884 wp-block-paragraph\">The Hostel is not responsible for the prices and quality of the services provided by Third Parties that are offered inside or contracted outside the Hostel facilities: travel agencies, medical services, handicrafts and souvenirs, transportation services, workshops, among others. Likewise, the Hostel reserves the right of admission to Third Parties who intend to provide services within the facilities of the Hostel.<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-2ad8db25bb44fcb7468e6d51af1ebb60 wp-block-paragraph\">Minors are at all times the responsibility of the adult Guest and must ensure their safety, making sure that during their stay they do not cause any disturbance to other guests or damage to the integrity of the facilities of the Hostel. The Guest will be responsible throughout their stay for any accident that the minor may suffer within the facilities of the Hostel.&nbsp;<\/p>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-d242028f04b631c6ca0a4b707b77425a wp-block-paragraph\">Should a Guest become ill, the Hostel Management is empowered to require immediate medical attention, and if the illness is contagious, the Hostel Management will notify the coordinated public health services for appropriate action. The Guest will be responsible for the payment of the medical service, transfer or any type of care received.<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-e32757cd\"><h4 class=\"uagb-heading-text\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-ast-global-color-5-color\">CIVIL LIABILITY<\/mark><\/h4><\/div>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-f451d92d9641dbcfbdcec57e4580f3a5 wp-block-paragraph\">In compliance with the official Mexican standard NOM-010-TUR-2001 and NOM-07 TUR-2002, the Guest has a civil liability insurance policy in force for the duration of their stay and whose loss has occurred within the Hostel facilities.<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-c29f1b71\"><h3 class=\"uagb-heading-text\">REFUNDS<\/h3><\/div>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-913fd35aa973dcce9ec6998ce1b00907 wp-block-paragraph\">In the event of Force Majeure (governmental action, hurricanes, transportation interruption, terrorist attack, acts of God\u2026) affecting the Guest\u2019s booking, Whale Tales Hostel is unable to refund customers, and the Hostel reserves the right to receive any outstanding payments in connection to their confirmed booking.<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-dca56ed9\"><h3 class=\"uagb-heading-text\">ERRORS AND OMISSIONS<\/h3><\/div>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-0eb20dace014c736b6b272020ac48c39 wp-block-paragraph\">Any omission or error in sales literature, web pages\/sites, order form, quotation, price list, order acknowledgment, dispatch note, invoice, or other documents issued by the Hostel may be corrected by the Hostel without liability. The Hostel will advise the Guest of any changes at the time of booking or as soon as is reasonably possible thereafter.<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-d041a91f\"><h3 class=\"uagb-heading-text\">LEGAL<\/h3><\/div>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-f77dba35908c0258d03b8ccaa5bebdee wp-block-paragraph\">In cases not foreseen in these regulations, the provisions of the Lodging Establishment Regulations in force, the Federal Tourism Law, the Mexican Official Standard and other applicable legal provisions shall be followed.<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-62fd87bf\"><h3 class=\"uagb-heading-text\">TERMINATION OF THE ACCOMMODATION AGREEMENT<\/h3><\/div>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-12ca95f68cbb5d4a2c4da89257a8b82d wp-block-paragraph\">The following are grounds for termination of the Contract by the Guest:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Failure by the Hostel to comply with the terms and conditions of the Accommodation agreement.<\/li>\n\n\n\n<li class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-79c4785d4248d5506cc507c45ff322c5\">Attempt against the physical and moral integrity of the Guest by employees of the Hostel. In such cases, the Hostel will only reimburse the Guest the amount of the advance payment, minus the charges already generated by the room and other consumptions, which must always be paid to the Hostel.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-62469692bacaee0bab60110e132ab37a wp-block-paragraph\">The following are grounds  for termination of the Contract without liability for the Hostel:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Failure by the Guest to comply with the terms and conditions of the Accommodation agreement and these regulations. <\/li>\n\n\n\n<li class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-10d02ddd33698d98355bbed1dccc4054\">For failure to pay in due time and form the total amount generated by the provision of services made by the Hostel to the Guest.&nbsp;<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-df83785fad4217b2b3b427e26bc00b4b\">In the event that the Guest is intoxicated or under the influence of any type of illegal enervating substance and disturbs the rest and tranquility of the other Guests or incurs in breaches of morals, good manners or aggression to any employee of the Hostel.<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-0203f7ad960d29a30afa695712add9a4\">Attempt against the physical and moral integrity of the other Guests and employees and their belongings.<\/li>\n\n\n\n<li class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-58395cc3eee8d4a072ea7c2af5f63357\">Partially or total damage of the facilities, equipment and furniture that the Hostel makes available to the Guests or their guests. In case of incurring any damage, the Guest is obliged to pay the Hostel the cost of repairing or replacing any object, furniture or material property of the Hostel that has been damaged in whole or in part, either by carelessness or intentionally. The Guest must report to the Hostel staff any damage to their room immediately after they have taken possession of it (broken glass, scratched furniture, burnt furniture, etc.) Failure to do so may result in the Hostel being held responsible for the damage.<\/li>\n\n\n\n<li class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-4d2ea5753ce2ff10f1af373a10526e3d\">Facilitating access to guests or pets from outside the Hostel to use the facilities and enjoy the privileges enjoyed by the Guest, without prior authorization registered at the Hostel reception.<\/li>\n\n\n\n<li class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-2dac510b142ea8ba6001ac3c1797f85a\">To steal any equipment, furniture or protected species owned or located within the facilities of the Hostel.&nbsp;<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-a5806ae2bc6c43bcc8e228d51818f40f\">Carrying any type of weapon or illegal substance that endangers Guests and\/or staff of the Hostel.<\/li>\n\n\n\n<li class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-1ec100be635c9e86952f3a6e44c712d6\">The Guest will be responsible for compensating for any type of physical or moral damage intentionally caused to third parties within the Hostel facilities and will be referred to the competent authorities.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-28c85a8f755b555e32bdf8bac10f7ecd wp-block-paragraph\">In the event that the Hostel terminates the Accommodation agreement for any of the aforementioned reasons, the Hostel shall be entitled to demand and carry out the eviction from the room assigned to the Guest, and may make use of public force and retain the luggage of the Guest to guarantee the damages caused to the Hostel, without prejudice to the Hostel charging the credit card on file to guarantee the payment obligations to be borne by the Guest.<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-054acd43\"><h3 class=\"uagb-heading-text\">CAMERAS<\/h3><\/div>\n\n\n\n<p class=\"has-ast-global-color-3-color has-text-color has-link-color wp-elements-fd0860de8b12e075b6abcde792dc8827 wp-block-paragraph\">The Guests\u2019 comfort and security are the Hostel\u2019s highest priorities, therefore the Hostel has CCTV installed in common areas and public spaces. The Hostel will use the recordings to identify anyone responsible for violating the Hostel rules. If necessary, the Hostel will also provide these recordings to the authorities. The images and video data collected by cameras in  the Hostel will be processed and stored under the terms and conditions of the Privacy Notice that was made known to the Guest at the reception or on the registration card and can be consulted at the following address: <strong><a href=\"https:\/\/whaletaleshostel.com\/en\/aviso-de-privacidad-2\/\">Privacy Notice<\/a><\/strong><\/p>\n<\/div>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>T\u00e9rminos y condiciones donde llegamos a un buen acuerdo Al hacer una reserva, usted acepta cumplir con todos los T\u00e9rminos [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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